Payment Policies:

To make billing seamless, payment is due at the time of service.

We require that all clients keep a credit or debit card securely stored on file unless other arrangements have been made.

This allows us to simplify billing, prevent missed payments, and keep your focus on care rather than logistics.

Insurance Verification & Communication:

When you contact us, we’ll collect your insurance information to verify your benefits before your first appointment.

Within 1–2 business days, our team will email you with your coverage details and anticipated out-of-pocket cost based on your plan.

This way, you’ll know exactly what to expect — no surprises, no hidden fees.

Cancellations and Missed Appointments:

We understand that life happens and schedules change. If you need to cancel or reschedule, we ask for at least 24 hours’ notice so we can offer that time to another client.

Appointments that are missed or cancelled with less than 24 hours’ notice are billed at our cash pay rate of $150, as insurance does not cover missed sessions.

We appreciate your understanding that this policy helps us maintain fairness and consistency for both clients and therapists.

Financial Accessibility:

We understand that therapy is an investment — not only financially, but emotionally.

A limited number of reduced-fee appointments are available for clients experiencing financial hardship. If cost is a barrier to care, please reach out to discuss current availability.

Our goal is to make high-quality, trauma-informed care accessible while maintaining sustainability for our clinicians.